General terms and conditions Creartor

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:
1.1. Contractor: the sole proprietorship or company providing services, named Creartor, located at Meldenstraat 45, registered with the Chamber of Commerce under number BE0762 777 217.
1.2. Client: the natural or legal person who enters into an agreement with the contractor.
1.3. Services: all services offered by the contractor, including but not limited to process automation, AI integration, and custom solutions.
1.4. Agreement: the agreement concluded between the client and the contractor regarding the provision of services.

Article 2 – Applicability

2.1. These general terms and conditions apply to all offers, assignments, and agreements between the contractor and the client, unless otherwise agreed upon in writing.
2.2. Deviations from these terms and conditions are only valid if they have been recorded in writing and signed by both parties.

Article 3 – Offers and agreements

3.1. All offers from the contractor are without obligation and valid for 30 days, unless otherwise stated.
3.2. An agreement is established when the offer sent by the contractor has been accepted in writing by the client or when the contractor commences the execution of the assignment.
3.3. The contractor reserves the right to refuse an assignment without stating reasons.

Article 4 – Execution of the agreement

4.1. The contractor will execute the agreement to the best of their knowledge and ability, in accordance with the agreed specifications.
4.2. The client is responsible for timely provision of all necessary information and cooperation required for the execution of the agreement.
4.3. If it becomes apparent during execution that adjustments are necessary for proper implementation of the agreement, the parties will adjust the agreement in consultation and in a timely manner.

Article 5 – Fees and payment

5.1. The fee owed by the client will be established in the offer and/or agreement.
5.2. Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
5.3. If the payment term is exceeded, the client is legally in default, and the contractor is entitled to charge statutory interest and collection costs.

Article 6 – Liability

6.1. The contractor is only liable for direct damage resulting directly from gross negligence or intent.
6.2. The contractor's liability is in all cases limited to the amount paid by the client for the relevant assignment.
6.3. The contractor is not liable for indirect damage, including consequential damage, lost profit, missed savings, or business interruption.

Article 7 – Intellectual property rights

7.1. All intellectual property rights arising from the work performed by the contractor rest with the contractor, unless otherwise agreed in writing.
7.2. The client is granted a non-exclusive, non-transferable right to use the results of the services delivered by the contractor, solely for internal business purposes.

Article 8 – Confidentiality

8.1. Both parties are obliged to maintain the confidentiality of all confidential information that they have obtained from each other or from other sources in the context of the agreement.
8.2. Information is considered confidential if it has been designated as such by the other party or if this results from the nature of the information.

Article 9 – Duration and termination of the agreement

9.1. The agreement is entered into for the duration specified in the offer or agreement, unless otherwise agreed in writing.
9.2. Both parties can terminate the agreement prematurely if one of the parties seriously fails to fulfill its obligations and, after a written notice of default, does not comply with these obligations within a reasonable period.
9.3. The contractor has the right to terminate the agreement without notice and with immediate effect if the client is declared bankrupt, applies for a suspension of payments, or otherwise loses control of their assets.

Article 10 – Applicable law and disputes

10.1. Belgian law applies to all agreements between the contractor and the client.
10.2. Disputes arising from the agreement will preferably be resolved through mutual consultation. If this is not possible, disputes will be submitted to the competent court in the district where the contractor is established.